Professional Services

Downtime is lost business. Technology failures can disrupt your operations, frustrate your teams, and cost more than just time. At mtc, we offer comprehensive support and managed service plans designed to keep your systems running reliably, minimize risk, and ensure long-term performance.

Whether it’s a newly delivered AV or IT system, or infrastructure we’ve taken over from another vendor, our goal is simple: protect your investment and extend the life of your technology environment. We’re not a helpdesk — we’re an extension of your support team.

How We Help

mtc provides full-scope support and management for office technology systems across Japan. Our services are delivered by skilled, bilingual engineers who understand the systems inside and out — not outsourced technicians or call center agents.

We offer:

• On-site and remote support for all systems we install
• Incident response and issue resolution
• Preventative maintenance and performance checks
• System optimization and patching
• Firmware and software updates
• Configuration change tracking and documentation maintenance
• Warranty status monitoring and vendor escalation
• Annual system health audits and usage reviews

Most clients choose an annual support agreement with a defined Service Level Agreement (SLA), but we also support ad hoc requests or tailored service structures.

Managed Services That Go Beyond Monitoring

True managed services are not just about keeping systems online — they’re about ensuring technology continues to meet your business needs over time.

Our managed services include:

• Proactive system monitoring
• Scheduled testing of critical rooms or endpoints
• AV and IT asset tracking and warranty reminders
• Integration change support (e.g., Teams to Zoom migration)
• Update advisories based on manufacturer announcements
• Coordination with global IT teams for upgrades or rollouts

We help avoid the “set it and forget it” problem — where systems are delivered and then neglected until they break.

Service Plans & SLAs

We offer a tiered approach to support based on the needs of each client. Plans are structured annually and typically SLA-based.

Examples include:

Standard Plan

• Support during business hours
• Remote diagnostics and response
• Scheduled maintenance visits (2x per year)
• Email-based ticket tracking

Enhanced Plan

• Same-day on-site response (Tokyo metro)
• Quarterly health checks
• Firmware and patching roadmap
• Support documentation updates

Premium Plan

• Dedicated point of contact
• Direct engineer access
• Custom escalation procedures
• On-site readiness testing before events or executive visits

Each plan can be adapted depending on the size and complexity of your environment.

Technologies We Support

mtc provides vendor-agnostic support. We don’t lock you into a single platform or manufacturer. Our team is trained and certified across a wide range of technologies, including:

• AV control systems (Crestron, Extron, Kramer)
• Video conferencing systems (Zoom, Teams, Webex, Neat, Logitech, Cisco)
• Audio DSP and distribution (Biamp, QSC, Powersoft, Shure)
• Digital signage (BrightSign, SpinetiX)
• Networking and structured cabling
• Surveillance and access control systems

If we installed it, we support it. If someone else installed it, we can still support it — after performing a system audit and documentation review.

We Are Not a Call Center

mtc is not a general-purpose helpdesk. We don’t do basic user support or desktop troubleshooting. Our support is focused on the systems we build and manage — hardware, software, configuration, and integration.

We act as a hands-on extension of your IT and facilities teams, bringing advanced AV and IT knowledge to the table when you need it most.

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Trusted by Global Clients

Companies like Uber, Indeed, Genmab, and Activision Blizzard rely on mtc not only for delivery but for long-term support. Our bilingual engineers understand both the technical systems and the business expectations that global firms require in Japan.

We’re based in Tokyo, and our team provides local response, coordination, and regular reporting to global IT stakeholders. Many of our support clients originally worked with other vendors — and came to mtc for better reliability and communication.

Internal Support, External Confidence

All support is delivered by our internal staff — not subcontracted. This gives us tighter control over quality, response times, and accountability. When there’s a problem, you’re not chasing five vendors or unclear documentation. You’re dealing with the same team that built the system in the first place.

We maintain detailed records of all supported environments, including configuration files, device maps, firmware history, and documentation logs. If something goes wrong, we know what’s supposed to be there — and how to fix it.

Support You Can Rely On

If you’re tired of slow responses, finger-pointing between vendors, or systems that degrade over time, mtc offers a better approach. We provide clear ownership, fast action, and detailed records — all tied to a support plan that matches your operational needs.

Ready to secure your systems and simplify support? Reach out today to discuss a tailored support and managed services plan for your technology environment in Japan.