Client Success Stories

Client

Global Ride-Hailing & Food Delivery Platform (Name withheld)
Industry: Transportation, Logistics, Food Delivery, Technology
Location: Japan – Nationwide Support including Tokyo HQ, regional offices, and field operations

Background

Over a multi-year engagement, mtc has served as a trusted technology partner to a global leader in both ride-hailing and on-demand food delivery services. Supporting operations across mobility (rides) and delivery (eats) divisions, mtc has been involved in everything from headquarters design and branch rollouts to dark store deployments, data center work, and executive event support.

The client’s Japan operations are fast-paced, evolving rapidly in response to market needs, requiring a partner that can move quickly, scale up, and deliver with precision.

Scope of Work

Headquarters and Branch Office Support

Full IT and AV design and implementation for the Tokyo headquarters
Expansion projects including new floor fit-outs and video conferencing standardization
New branch office openings across Japan (Fukuoka, Osaka, Nagoya, Sapporo, etc.)
Closure and decommissioning of offices, including IT asset removal, data security, and handback coordination

Dark Grocery Rollouts – Uber Eats Japan

Rapid build and deployment of dozens of “dark grocery” or micro-fulfillment centers
Full network and IT setup, including cabling, WAPs, internet circuit coordination, equipment installation
Delivered under tight deadlines with flexible scheduling and ongoing adjustments

Data Center and Infrastructure Work

Design and hands-on support for data center racks, structured cabling, switch installation, patching, and server moves
Edge computing support and infrastructure maintenance

Executive and Event Support

AV and IT setup for high-profile events, including CEO visits and internal all-hands
Ensuring flawless live video, connectivity, and presentation systems

Challenges

Simultaneous support for multiple business units with different requirements
Handling frequent site strategy changes (openings, closures, consolidations)
Operating with compressed timelines, often requiring install and handover within days
Coordinating between local teams, APAC stakeholders, and US-based IT leadership

mtc’s Role

mtc has acted as an extension of the client’s internal team, providing:

End-to-end delivery for IT, AV, security, and networking
Bilingual project management to coordinate global standards with local vendors and contractors
Rapid response for emergency support, equipment swaps, and project changes
On-the-ground technical knowledge of the Japanese market, regulatory landscape, and vendor ecosystem

Results

Consistent delivery on time and on budget, across diverse project types
Built a long-term relationship based on trust, agility, and technical strength
Became a go-to partner for complex, urgent, or non-standard technology rollouts
Helped maintain business continuity and technical consistency during aggressive growth and restructuring periods

Highlights

Multi-year nationwide support across both ride-hailing and food delivery divisions
Full IT and AV support for offices, dark stores, events, and infrastructure
Trusted to deliver fast, quietly, and correctly – even in high-pressure scenarios
Recognized internally by the client as a critical partner for Japan-based operations