Client Success Stories

Client Overview

Client: Global Gaming and Entertainment Company (Name withheld)
Industry: Interactive Entertainment / Game Development
Location: Tokyo, Japan

Project Background: Relocating a Major Gaming Brand in Japan

A globally recognized interactive entertainment company relocated its Japan headquarters to a new office in central Tokyo. With global restructuring underway at the time, the project required flexible planning, rapid decision-making, and the ability to integrate evolving technology standards from multiple international teams.

The client engaged mtc to provide end-to-end IT and AV design, installation, and support services, with additional responsibilities for physical security coordination and building infrastructure design. The project spanned over eight months, during which mtc worked across time zones and internal silos to align local execution with global expectations.

Project Scope: AV, IT, and Infrastructure Support for a Headquarters Relocation

The Tokyo headquarters relocation included:

Complete structured cabling and IT infrastructure design
AV systems for meeting rooms, collaborative areas, and event spaces
Server room design, including cooling and MEP coordination
Security system enhancements for building access and internal zones
Telecommunications planning and carrier circuit coordination
Post-installation support and documentation

The scope also included assisting the client in developing a consistent Japan-specific technology standard, combining inputs from the US, Asia-Pacific, and EMEA teams. mtc acted as the lead consultant and integrator for the full technology stack.

Server Room and MEP Coordination for Office Infrastructure

Early in the project, mtc worked closely with the building’s base design team to customize the server room layout, ensuring appropriate:

Cooling capacity
Dedicated power distribution
Cable containment
Equipment rack planning
Redundancy and monitoring

By coordinating with the mechanical, electrical, and plumbing (MEP) teams, mtc helped avoid common design conflicts and enabled a cleaner, more reliable infrastructure backbone for the new office.

IT Infrastructure and Network Integration

The client required a scalable and secure network that could support both game development workflows and business operations. mtc delivered:

CAT6A cabling across two floors
Redundant core switches and patching infrastructure
Secure wireless coverage throughout the office
Installation of racks, PDUs, and UPS systems
Cable labeling and documentation in English and Japanese

mtc also assisted with internet circuit applications, helping the client navigate Japanese service providers, obtain competitive quotes, and manage the installation and activation of multiple redundant lines. Support for analog telephone line installation was also provided, ensuring legacy systems remained functional during the transition.

AV System Design for Collaboration and Hybrid Work

The AV component focused on creating consistent and user-friendly meeting environments that reflected the company’s global standards. mtc designed and delivered systems for:

Small and medium-sized video conferencing rooms
A flexible multi-purpose event space
Executive meeting areas with automation and simplified controls

All rooms featured:

Unified user interfaces, custom branded and bilingual
Integration with the client’s preferred video conferencing platforms
High-quality microphones, speakers, and displays matched to room acoustics

Ease of use was critical for the internal teams, many of whom worked across departments and regions. Systems were designed to be walk-in ready, reducing dependency on IT support for daily use.

Challenges: Global Stakeholders and Shifting Requirements

One of the most significant challenges was the ongoing corporate restructuring occurring during the project. This affected:

The clarity of AV and IT standards
The availability of key decision-makers
Approval timelines across departments

mtc stepped in as a project stabilizer, helping the client synthesize and reconcile conflicting international requirements into a cohesive deployment plan tailored to the Japan market.

Additionally, many global stakeholders were based in North America, requiring mtc to adapt schedules and communications across time zones while coordinating with local Japanese vendors and contractors.

Telecommunications and ISP Support

As part of its comprehensive scope, mtc:

Assisted in identifying suitable ISPs
Reviewed and translated service documents
Coordinated site visits and installation
Verified line activation and performed basic testing

This level of service ensured that critical systems like video conferencing and security monitoring were ready from day one, avoiding delays in business operations.

Results: A Functional and Scalable Office Delivered on Time

Despite the complexity and uncertainty, mtc delivered the Tokyo headquarters relocation project:

On time and aligned with the broader construction schedule
On budget, with no scope overrun or unplanned costs
With zero punch items remaining at the time of handover

The client expressed appreciation for mtc’s flexibility and ability to manage both technical and cultural complexities throughout the project. The new office now serves as a regional anchor point for operations in Japan and supports hybrid work, internal development, and global collaboration.

Conclusion: Reliable IT and AV Integration for Global Companies in Japan

This project demonstrates mtc’s ability to support complex IT and AV deployments for multinational companies entering or expanding in the Japanese market. From server room infrastructure and security systems to AV integration and telecom support, mtc delivered a seamless experience, bridging global strategy with local execution.

The success of the project has positioned mtc as a trusted partner for future upgrades, expansions, and day-to-day support for this client and others in the entertainment and gaming industry.