Client Success Stories

Client

Australian State Government Office (Name withheld)
Industry: Government & Trade Promotion
Location: Tokyo, Japan

Background

As part of a relocation initiative, a representative office of an Australian state government moved to a new, modern space in central Tokyo. The office serves a critical role in promoting trade, investment, and business ties between Australia and Japan. With a team of around 20 staff, the client sought to build a reliable, functional workplace with flexible meeting spaces – all within a tightly controlled budget.

Past issues with network reliability, particularly with Wi-Fi performance in the previous office, were a key driver for the upgrade.

Challenges

• Delivering reliable Wi-Fi in a compact office layout where the previous site had long-standing coverage issues.
• Designing a cost-effective AV system using a hybrid approach – blending new hardware with carefully selected equipment from the previous office.
• Working closely with construction and IT vendors under a compressed relocation timeline.
• Ensuring the new systems were easy to manage and provided long-term value.

mtc’s Role

mtc provided AV and IT infrastructure consulting, installation, and support throughout the relocation project. Our team worked closely with the client’s IT network provider to design a resilient, high-performance network – with special emphasis on resolving prior wireless coverage issues.

Scope of Work:

• Site assessment, design and deployment of a wireless access point (WAP) layout using Ekahau for predictive planning and post-installation verification.
• Assistance with network configuration and troubleshooting to optimize performance and eliminate interference or coverage gaps.
• AV design for multiple meeting spaces, reusing legacy displays and AV hardware where suitable, and supplying new equipment to meet current needs.
• On-site installation, configuration, and user training to ensure ease of use and smooth transition into the new environment.

Results

• Wi-Fi performance improved significantly, with full coverage and stable connectivity throughout the new office – verified by professional Ekahau survey tools and real-world testing.
• AV systems were delivered on time and within budget, with no disruptions to the client’s relocation schedule.
• By blending existing and new equipment, the client was able to optimize spend while achieving a high-functioning, professional workplace suited to hybrid meetings and digital collaboration.

Highlights

• Predictive and post-installation Ekahau wireless site survey
• Seamless coordination with network provider for configuration support
• Smart reuse of equipment to maximize value without compromising functionality
• Delivered with zero critical issues, and fully operational on day one